Network Resources Troubleshooting Guide

Network Resources is our online resource center for Healthy Families America Affiliates. If you are not yet a Healthy Families America affiliate, but wish to be, you can learn more here.

How do I get a Network Resources Account?

All staff at HFA affiliate sites are able to get a Network Resources account.
Those who are listed as “Site Contacts” in HFAST automatically will receive access. Site leaders can also Opt-in for everyone at their site to get access by filling out this form.
- Once a site has opted-in, all staff will receive an account once they are added to HFAST (this is not immediate, it takes a few days to sync the systems, but after adding them to HFAST, there is nothing more you need to do).

If you are receiving an error message:

Unknown username. Check again or try your email address. OR Unknown email address. Check again or try your username.

Is your email listed correctly in HFAST? https://www.hfast.org/
1. Look out for .org when you are a .com or vice versa, or small errors in the spelling of your name.

Are you either:
1. Marked as a Site Contact, or
2. At a site that has Opt-ed in for all staff to receive access to Network Resources?

One of these two options must be true in order for you to receive access.

Here’s more info on Updating Site and Staff info in HFAST.

If you are not a program manager or supervisor, you may need to recruit the help of one to adjust your info in HFAST.

Did your info change this week?
1. We update our user lists every Monday, based on the data we have in HFAST.

If you are having trouble resetting your password:

Most people are successful after seeing this step-by-step guide.

Step 1: Click Forgot Password, Then enter email address

Step 2: Receive Email, Click Link

Step 3: Choose new password, and write it in the box. Then click “Reset password” when done

Step 4: You will see this screen

Step 5: Go to Network Resources and enter your credentials

Go back to: https://www.healthyfamiliesamerica.org/network-resources/

And login with your new credentials!

Step 6: Network Resources should look like this:

Still having trouble?

Let us know:

Want to contact us?

Interested in learning more about our home visiting programs or helping transform childhoods and communities? Get in touch—we’ll respond as quickly as we can.

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