Operations Coordinator
The Mission of Prevent Child Abuse America is to prevent the abuse and neglect of our nation’s children. The position contributes to the organization’s mission through participation in national efforts to strengthen the Healthy Families America (HFA) model. Nearly 70,000 families are served each year by about 600 affiliate HFA sites around the county. The HFA National Office is responsible for providing technical assistance, training, and quality assurance through accreditation to its network of affiliate sites and state systems.
Essential Duties & Responsibilities
- Provide support to HFA’s Accreditation Process
- Recruit, schedule, and provide technical assistance to HFA’s volunteer peer reviewers for accreditation site visits
- Prepare professional correspondence in connection with each site visit, including formal accreditation certificates and letters
- Provide support to HFA’s Accreditation Panel and internal staff members who present and lead at the Accreditation Panel meetings
- Develop and disseminate pre-and-post accreditation site visit surveys
- Provide support to HFA training services, including online trainings through HFA’s Learning Management System and in-person trainings
- Coordinate training schedule with national staff trainers, contract trainers, and in-state trainers
- Provide technical assistance and support to the HFA network regarding access to and completion of training
- Manage training, trainee, and trainer information within LMS administration portal. Manage cancellations, waitlist and other trainee needs.
- Coordinate and provide logistical support for in-person training events
- Ensure national office accounting staff have necessary information to accurately invoice for accreditation and training services, and reimburse expenses for peers and contract trainers
- Track monthly user data related to accreditation and training
- Provide support for PCAA/HFA National Conference(s)
- Attend the Training & Technical Assistance meetings and All-Staff meetings
- Coordinate logistics and prepare agendas for various staff and committee meetings
- Modify and improve documents and digital content within HFA’s online repository
Other duties as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience:
- Minimum of High School Diploma, Associate’s or Bachelor’s degree preferred
- Proficiency with Microsoft Office products, including Word, Excel, PowerPoint, Access, Publisher, and Outlook email
- Ability to operate a variety of office equipment such as a personal computer, telephone, printer, copier, scanner and facsimile machine
- Authorized to legally work for any employer in the United States
- Willingness to submit to any requested background checks
- Fluent in English, proficiency or fluency in Spanish is a plus
- Experience with Healthy Families America, preferred
- Experience with technology and systems development, preferred
Compensation
- Salary is commensurate with educational and professional experience.
- Benefits include health, dental, life, vision, and disability insurance, plus 401(k).
- Each full-time employee receives paid holidays, sick days, vacation days, and personal days in accordance with PCA America employee handbook.
To Apply
Email your resume and cover letter to:
Amy Faugas, Deputy Director
Healthy Families America
afaugas@preventchildabuse.org
APPLICATIONS WITHOUT RESUME AND COVER LETTER WILL NOT BE REVIEWED.
NO PHONE CALLS PLEASE.
Prevent Child Abuse America is an Equal Opportunity Employer